Privacy Policy

We may collect information you provide directly, including your name, phone number, email address, origin and destination details, moving dates, inventory notes, specialty item information, and any other details you choose to include when requesting a quote or contacting Strong Haul.

We may also collect technical information related to how you use the website, such as device type, browser type, pages viewed, referring websites, approximate location derived from IP address, and general analytics information used to improve the website experience.

If you use the on-site AI concierge or any interactive chat feature, we may collect the content of those conversations so we can respond to your questions, improve customer support interactions, and maintain service quality.

We use your information to respond to quote requests, communicate about prospective or scheduled moving services, understand the scope of your move, and provide a more accurate and helpful customer experience.

We may also use information to improve website performance, understand visitor behavior, protect the security of our website and business operations, and send service-related updates or follow-up communications. We do not sell your personal information to third parties.

We may share information with trusted service providers who support website hosting, analytics, communications, scheduling, payment processing, or other operational functions needed to run the business and website. These providers are expected to handle information only as reasonably necessary for those services.

We may also disclose information if required by law, to respond to legal process, to protect the rights or safety of Strong Haul, our customers, or the public, or in connection with a business transition such as a merger, sale, or transfer of assets.

This website may use cookies, analytics tools, and related technologies to remember preferences, understand how visitors use the site, and improve performance, design, and conversion flows. You can manage certain cookie preferences through your browser settings, although disabling some technologies may affect parts of the website experience.

When you complete the quote form, your information is used to help Strong Haul review your move details and respond about potential service. If your browser or device opens an email draft as part of the inquiry process, the information you choose to send will be transmitted through your email provider under that provider’s own policies.

Messages submitted through the AI concierge should not include highly sensitive financial, medical, or other confidential information. The chat is intended for service questions, move planning guidance, and general pre-booking support.

We use reasonable administrative, technical, and organizational safeguards to protect personal information, but no method of transmission or storage is completely secure. We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain records, resolve disputes, and comply with legal obligations.

You may contact Strong Haul to request updates to your contact information, ask questions about how your information is handled, or ask not to receive future marketing communications. Service-related communications may still be sent when necessary to respond to an inquiry or coordinate a move.

This website and Strong Haul’s services are not directed to children under 18, and we do not knowingly collect personal information from children through this website.

Strong Haul may update this Privacy Policy from time to time to reflect operational, legal, or website changes. The updated version will be posted on this page with a revised effective or last-updated date.